Shipping policy

At Velvet Vault, we strive to deliver your orders safely and efficiently across India.

Order Processing

All orders are processed within 1–3 business days after confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
During high-demand periods, processing times may be slightly longer.

Shipping Coverage

🚚 We currently deliver across India.

Estimated Delivery Time

Delivery timelines may vary depending on your location.

Metro Cities: 3–7 Business Days
Tier 2 & Tier 3 Cities: 5–10 Business Days
Remote Locations: 7–14 Business Days

Please note that delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive tracking details via WhatsApp, SMS, or email (where applicable).

You can also contact our support team for tracking assistance.

📱 WhatsApp Support

+91 8432509065

📧 Email Support

velvetvaultindiaco@gmail.com

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Special promotional offers may include free shipping on selected products or order values.

Delivery Delays

While we work with reliable courier partners, Velvet Vault cannot guarantee delivery dates and is not responsible for delays caused by:

Courier service disruptions
Weather conditions
Natural disasters
Public holidays
Incorrect shipping information provided by customers

Incorrect Address Information

Customers are responsible for providing accurate shipping details. Orders delayed or returned due to incorrect address information may require additional shipping charges for re-delivery.